Parachute support

Getting started

Quick start

Set up your firm, invite your team, build your knowledge base, and draft your first document.

Tips and tricks

Best practices for getting the most out of Parachute, from prompt structure to thread management.

Features

Today

Your daily briefing. Parachute reads your Outlook mail, calendar and matters, and opens on what needs you first.

AI document drafting

Generate privacy policies, contracts, and legal documents in minutes.

The document editor

AI actions, comments, version control, export to Word and PDF, and real-time collaboration.

Document review

Automated multi-stage review that identifies obligations, conflicts, and risks.

Tabular review

Compare a stack of documents side-by-side. Define columns once, Parachute fills the grid, and you can chat across the files.

Knowledge base

Build a knowledge base that powers smarter, firm-specific AI responses.

Legislation search

Browse Australian Acts and Regulations, read the full text by section, and choose which acts Parachute can cite.

Search configuration

Turn legislation and web search on or off, set jurisdiction defaults, and override them per thread.

AI modes

Choose between Paralegal, Lawyer, and Senior Associate modes for different levels of AI capability.

Improve prompt

One-click rewrite that sharpens your draft prompt using attached files, knowledge base references, and matter context.

Prompt library

Save reusable prompts and insert them into the chat composer by typing a slash.

Dictation

Speak your prompts instead of typing. Live transcription drops straight into the input box.

Branding

Upload letterhead templates so exported Word documents carry your firm's headers, footers, and styling.

Document templates

Upload reference Word documents and use AI to draft new documents based on their structure and style.

Exporting documents

Export to Word with tracked changes, comments, and letterhead branding, or download as PDF.

Meeting notetaker

Parachute records your Teams, Meet, Zoom or in-person meetings and writes the file note and transcript.

Meeting note templates

Make generated meeting notes follow your firm's file note format - upload one of your own Word documents.

Memory

Parachute remembers how you like your work written - never your clients' information. See and edit everything it knows.

Tone of voice

Edit the tones Parachute drafts your emails in, and set your voice for documents and correspondence.

Desktop app

Install Parachute on macOS or Windows to record in-person meetings and invite the Notetaker bot to online calls.

Email to thread

Forward emails to your Parachute inbox to instantly create AI-powered threads.

Supported file types

File types you can upload in threads or include in forwarded emails, and how each is processed.

Matters

Group related threads under a single matter to organise work, assign team members, and keep context connected.

Workstreams

Organise legal work into Business, Regulatory, HR, and Corporate Affairs.

Inviting clients

Connect your clients to Parachute so their verification requests route directly to your firm.

Verification workflow

Claim, review, and complete expert verification requests from your firm's clients.

Expert verification

Get your legal documents reviewed by qualified legal and cybersecurity professionals.

Account

Your profile

Update your name and profile photo. Your profile is visible to clients during expert verification.

Team management

Invite team members, assign roles, and manage your organisation's seats.

Credits

Understand monthly allowances, per-interaction costs, and how to track your usage.

Billing and plans

Manage your subscription, upgrade or cancel, and find your invoices.

Notifications

How Parachute notifies you about new messages, completed verifications, and team activity.

Integrations

Clio

Connect Clio to manage matters, log time, save documents, and run conflict checks from AI chat.

InfoTrack

Order property, company, title, bankruptcy and other searches from AI chat. Beta.

Microsoft Word

Draft and edit legal documents directly in Word with the Parachute add-in.

NetDocuments

Import documents from NetDocuments, attach them in chat, and save finished work back.

OneDrive

Browse, import, and save files to OneDrive directly from Parachute.

Slack

Ask legal questions and get AI-powered answers directly in Slack.

Smokeball

Search matters, log time, manage contacts, and access practice data from AI chat.

Trust centre

Security

How Parachute protects your data, including encryption, infrastructure, and AI data usage.

Vulnerability disclosure

How to report security vulnerabilities responsibly. Includes safe harbour protections.

Wall of fame

Recognising the security researchers who help keep Parachute safe.

Service status

Check current and historical uptime, incidents, and scheduled maintenance.

Guides

Writing effective prompts

Get better results from Parachute's AI with structured requests, context, and output formatting.

Privacy policy drafting

How to draft a compliant privacy policy covering GDPR, CCPA, and the Australian Privacy Act.

Onboarding your first client

A practical guide for law firms bringing their first client onto Parachute.

FAQ

Answers to common questions about credits, billing, collaboration, security, and more.